• On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

OUR SERVICES

We identify technology, training, and processes to take your service team to the next level. 

PLANNING

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Once we have executive buy-in, we oversee the implementation process from start to finish.

Harry Tahiliani Consulting monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

EFFICIENCIES

ASSESSMENT

Business Consulting

 

SEASONED PROS

Harry Tahiliani Consulting uses surveys, interviews, and observation to conduct a comprehensive service audit.

IMPLEMENT

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.